OPERATION CONSULTING
1. IDENTIFICATION OF OPERATIONS’ PROCESS AND MANAGEMENT
We offer range of Consulting in Operations Management for Hotels, Real-Estate, Retail, Restaurant and Tourism Industry. Evolved on the philosophy by the famous pyramid structure, we outlay Operations’ Process for your business that is based on the schemes of planning, organization, implementation, control and monitoring. The design of our Operations’ and Procedures advisory services are purely scientific, based on environmentally sustainable systems, Multi-tasking and yet goal-oriented, usage of resources including human, training processes; and above all incorporates vast on-the-field experience. The defined processes also outlines Price, Quality, Service, Time, Available Inventory and efficient stock control mechanisms. Our Process is completed with periodical transaction and transformational analysis which are calculated, monitored and improved over time.
2. KEY OPERATING PROCEDURES
To ensure business success, it is most important to have a well-documented and designed Key Operating Procedures. We bring in enormous experience to customize Key procedures that will drive the Operations of your business to sustained success. The KOP’s are made in accordance with local laws, regulations, resources, manufacturing processes, finance and administration, marketing, infrastructure, maintenance, customer service, staff employment, training, benefits, style & forms of service, disciplines, IT procedures, Reports & MIS, ethos of the organization and business, communication and co-ordination, Public relations, documentation and legal procedures.
3. TOOLS FOR OPERATIONS MANAGEMENT IMPLEMENTATION
One step beyond the devising Operations’ Processes and Procedures are to monitor them efficiently on a defined time-frame. We use various tools and also reporting sections that are driven through software and ERP to monitor the production process, stocking process, sales cycles, reputation, customer service process, optimize costs and increase revenues, yield per land unit, earning per share, competition scenario and rationalize price of the commodity. We use Economic Order of Quantity, Revenue Management Systems, Critical Path Analysis, Bottleneck Analysis, Pareto Charts, Queuing theory, Linear Programming, Forecasting charts, Quality Control Charts, Productivity Reports, Feedback Analysis, Histograms and other Decision Making tools to monitor the Operations’ on a regular basis. This enables us to guide and advise the Investors, Hotel Management & Operations to manoeuvre the operations to the best benefit of their business organization.
4. SELECTIONS AND RECRUITMENT PROCESS
Manpower and Human Resources are keys to the success of Lifestyle Real Estate businesses. We assist the business house in their selection procedures. The parameters of selection are derived from the changing thought processes of human resources, the ability to deliver under a given business environment, the components of Intelligence-Emotional-Spiritual balances of candidature. The job profiling is done at the planning stage and accordingly resources are recruited. The KPI’s are mapped and process of selection is also on the ability of learning capacity for individual and organizational growth. We also use DISC model for efficient selection procedure at key portfolios.
5. TRAINING & MOTIVATIONAL PROGRAMMES – IQ, APTITUDE & EQ BALANCES
One of the key Consulting activities of White Lotus Advisory are to offer training programmes. These programmes are important to develop a Mentor-Mentee equation. We believe that growth is triggered with individuals who are willing to learn and to make others learn. Our programmes constitute Key Procedures’ training of a particular organization to making resources believe that they should have a strong sense of Accountability. The programmes range from skill-set development to Leadership programmes. We also offer soft skills training in customer service, loyalty programmes, communication, changing trends and technologies. Having done such programmes, we monitor changes in the establishments’ resources through various tools devised by us.
6. DYNAMIC PARADIGM SHIFT ANALYSIS
White Lotus Advisory offers through its experience a scientific approach to react to the changes in social sciences. It is a fact that most changes in a society happen through a shift in perception. The Hotel, Retail and Restaurant Industry are the most common Industries within our purview that are subject to these Dynamic Paradigm, if we may say so. The concept of products & services are same as it used to be couple of centuries ago, but the dynamics have changed. We offer an analysis of this shift with respect to client perception of accepting the changes in specified product or service of an organization. The impacts of such shifts on businesses are derived and changes prescribed.
7. MYSTERY AUDIT
White Lotus offers a scope of Mystery Audits to the Hotel, Restaurant & Lifestyle Real Estate Investors who wish to ensure that the designed Key Operating Procedures, the customer perception and their willingness to consume the product. These are well- designated assignments that assists the business Owners to understand the strengths and weaknesses of their Brand, their Operations and future focus areas.
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